Interactive, personalized modules
Interactive, replaceable modules appear depending on the user's needs and the personalized flow of conversation.
It's fully automated and works on top of the personalization engine.
AI-based conversational commerce
Conversational commerce can deliver a subtle push for the consumers to finish the purchase by reminding, offering a discount, and finally, provide the commodity of making the payment within the chat channel.
Chat is just the beginning
Individually modules appear not only in the chat window but also on various subpages of the online store - on the category page, product page, in search or checkout.
Create your own product configurator without a line of code
With OneBot, you can create a configurator yourself based on the features of your product from PIM system, also for non-technical people.
Who is OneBot for?
- need guidance to their job
- know what the problem is, doesn't know how to solve it
- need to be educated
- need business consulting services
- they know exactly what products they’re looking for
- they want the fastest, self-handled process possible
Benefits of using OneBot
regardless of the time of day or the working hours of the human agents
clients can serve themselves during the whole customer journey
Guided shopping process
not only on product pages, but also in search, checkout or category pages
Instant response & immediate feedback
allowing uninterrupted purchasing process
Simplified internal decision-making process
ease of purchasing even in scattered teams and the various roles involved
Interactive conversation with hints
Natural Language Understanding technologies that speak the language of your customers
Right questions asked to narrow down the issue
OneBot learns along with your customer service agents and takes over their way of speaking and brand style
Remembering customer data
starts the conversation depending on whether it is a new or returning customer and knows its specifications